Elected office · Constituent services
PoliticaConnect — Every message to the office in one queue, by topic and neighbourhood
- WhatsApp, Instagram and email together
- Requests with an owner and a deadline
- Campaign kept apart from the mandate
Project details
The problem
An office answering constituents on WhatsApp, Instagram and email with nothing tying it together: the same request arrives twice and gets two answers, a referred case drops off the radar, and at the end of the month nobody can say how many people were served or about what.
What we delivered
An office dashboard with a single inbox and AI-assisted triage, cases with an owner and a due date, a constituent base you can slice by neighborhood, a term timeline tying votes to deliveries, plus surveys and campaigns.
Highlights
- One inbox, triaged by topic and neighborhood
- Sentiment read on the constituent base over the last 24 hours
- Cases by neighborhood, with resolution history
- Term timeline: votes, surveys and deliveries on one thread
- Election campaign module kept separate from the office's work
Stack
- Next.js
- Prisma
- Postgres
- AI
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